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WHAT PAYMENT METHODS DO YOU ACCEPT?
Ancient Infusions Apothecary accepts Visa, Mastercard, American Express, and Discover. We also accept Ancient infusions’ gift cards, Shopify-Pay, Google-Pay, and PayPal.
DO YOU SHIP TO INTERNATIONAL COUNTRIES?
Yes, we do ship to international countries. We have received and fulfilled orders from 6 different continents and many different countries. the list of locations that we ship to can be accessed in the drop-down menu at checkout.
HOW SOON BEFORE YOU SHIP MY ORDER?
After you place an order with us, please allow 1-2 business days for us to ship your order.
Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You should receive an email confirmation once the order ships from our warehouse. domestic orders should include tracking information, including the tracking url for you to easily reference. international orders will only have tracking information if you opted for tracked & signed shipping. you may also reach out to firstname.lastname@example.org for more questions regarding the status of your order.
MY TRACKING INFORMATION SAYS THAT MY ORDER WAS DELIVERED. HOW IS THAT POSSIBLE?
Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check with your neighbors or other members of your household. The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at email@example.com and we'll be happy to help.
WHAT IS YOUR EXCHANGE AND RETURN POLICY?
Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact firstname.lastname@example.org we will provide you with a return label and detailed instructions on how the rest of the refund/return/exchange process will go about.