Shipping

Delivery Information

Our high-quality handcrafted products are delivered safe & secure directly to your home or office six days a week (Mon-Sat).

We currently provide the following shipping options in the US: 

* It is not possible to specify an exact delivery time on STANDARD. You will receive a text from our carrier with a timeslot on the day of delivery. If you would like a guaranteed morning delivery or to receive same day delivery, please select MORNING or SAME DAY shipping options (additional charges will apply for upgrading the service). 

We also provide delivery services to Canada, Uk,.etc... the rest of the world using DHL, UPS, Fed-Ex. 

Checkout Process

1. At the checkout, you will be asked to enter your delivery postcode.
2. Choose a delivery option that suits.
3. Select your delivery date from the calendar and checkout!

Please note: The date chosen on the calendar is the date for delivery.

When your order is successfully processed, you will be sent an email confirmation with the delivery date as well as tracking information.

We endeavor to provide delivery service to the whole of the US but there may be some instances where we will inform you if there are any additional charges or timing limitations associated with your selected postcode.

Receipt of Delivery

All of our products are delivered fresh and made to order. Once the products are delivered, we cannot be held responsible for products that are left to spoil or be stolen.

You are responsible for inspecting your delivery when it is received. Any defects, although rare, must be reported within 4 hours of delivery to be considered for refund or replacement. 

Cancellations

Cancellation requests for orders placed must be submitted by contacting our customer service team right away. This means notifying us before the scheduled dispatch time in order to give us time to communicate the change with our warehouse team. Kindly note that we may not be able to guarantee the cancellation outside of this time window. 

Returns

At Ancient Infusions Apothecary, we are committed to delighting our customers with the best tasting and highest quality products. This doesn't happen overnight and requires continuous improvement that comes from listening to our customers and taking every feedback into consideration to enhance the overall customer experience. 

That said, we recognize that sometimes mistakes may happen. If for any reason we deliver a service or product that has not met your expectations, we want to know and we will work with you to make it right. To do this, please provide our customer service team with a picture and description of the issue so we can fully look into the problem.